sii_unreachable

The last SII read for this step got no usable answer — the session or the consulta page.

What to do

Ours, not the customer’s: the certificate is in the vault and the SII did not answer for it. steps[].next_poll_at says when we look again; POST /v1/empresas/\{id\}/onboarding/steps/\{step\}/recheck asks now.

The envelope

{
  "error": {
    "type": "unprocessable_error",
    "code": "sii_unreachable",
    "message": "…",
    "hint": "Ours, not the customer’s: the certificate is in the vault and the SII did not answer for it. `steps[].next_poll_at` says when we look again; `POST /v1/empresas/{id}/onboarding/steps/{step}/recheck` asks now.",
    "retriable": true,
    "doc_url": "https://docs.facturia.cl/errors/sii_unreachable",
    "request_id": "req_01K2R7Q9M4T2VB"
  }
}

Program against code, never against message — the prose can be rewritten, the code cannot (§5.8).

hint and retriable arrive in the response with these exact values: they are a function of code and come from the same dictionary GET /v1/error_codes serves, so the envelope and the dictionary cannot disagree. Both are English on the wire by design — one registry, one language. More in The error envelope.

See also

The machine-readable copy of this page lives at GET /v1/error_codes, unauthenticated.